T&Cs

 

STEPASIDE CATTERY Terms & Conditions 2020 

Please ensure to read through our T&Cs before you complete the booking form - Thank You  

                                        

[*]      Due to Covid 19 our Daily DROP-OFF/COLLECTION TIMES are strictly 1-2pm 7 days per week. There is no evening service at this time 

PLEASE NOTE WE ARE CLOSED FOR DROP-OFF/COLLECTION ON BANK HOLIDAYS, GOOD FRIDAY & CHRISTMAS EVE 

[*]    PRICE Rates are charged per DAY OR PART THEREOF & include dry food. Bank Holidays are charged at the daily rate. 

[*]      MINIMUM CHARGES We regret during peak season, we cannot facilitate stays of less than 5 DAYS @ €100. However there is the option to pay this rate, & use the room for the duration required. 

[*]      PAYMENT TERMS Due to high demand & long waiting lists, 100€ DEPOST is required by online payment at time of booking to confirm your place, with the balance due on arrival. BOOKINGS ARE NON-REFUNDABLE AS WE TURN CLIENTS AWAY ONCE WE HAVE RECEIVED A DEPOSIT.  However deposits may be transferred to another date with 4 weeks notice of cancellation

[*]      CATS SHARING Sharing of accommodation is only available to cats from the same household with compatible dispositions. Cats that cannot share and require individual chalets will be charged at the price per chalet 

[*]      We can only accept Cats that are neutered and 6 months+

[*]      Cats will not be accepted for boarding without their current vaccination card unless confirmed by your vet to us in advance to confirm up to date immunisation; Annual boosters must be up to date 2 weeks prior to arrival, along with a worm & flea dose (due quarterly (worm) & monthly flea). Our staff reserve the right to refuse admission of any cat/s who in their opinion show any signs of illness

[*]      Our cattery will administer medication to manageable cats. However, should a cat risk causing harm to our cattery staff or to itself whilst medication is trying to be administered, making it impossible to treat the cat, we may require veterinary assistance. Any veterinary fees incurred in this situation will be charged.

[*]      In the event of illness our designated veterinary clinic is VILLAGE VETS Sandyford & Dundrum. If we are unable to contact owner/s or their representative/s, any treatment deemed necessary will be carried out without the owner/s consent. Village Vets do not provide credit facilities, so owners will be asked to provide payment directly to them, where treatment is required. If a contagious condition is suspected or diagnosed, your cat will be isolated for his comfort and to prevent cross contamination. There is a 20e transportation & management charge for each vet appointment

[*]      Cats must be transported in a secure and suitable pet carrier to remain at the cattery during their stay. During Covid 19, the carrier must be sanitised prior to arrival, and gloves/facecovering worn during handover. Please note during Covid 19 we cannot allow visitors into the cattery, so handover with take place in our car-park from a social distancing of 2 metres.

[*]      All personal belongings deposited at our cattery are left at the owner’s risk.

[*]      The grooming of cats will be carried out as requested with your own grooming equipment However, we cannot be responsible for grooming any cat/s that get distressed or risk causing harm to our staff whilst being groomed.

[*]      Whilst every care and precaution is taken with our visiting cat/s, the proprietor/s and/or Management cannot be held responsible for any illness, disease, accident or death that may occur during boarding.

PLEASE TICK THE BOX PROVIDED ON THE BOOKING FORM TO CONFIRM THAT YOU HAVE READ THE ABOVE TERMS & CONDITIONS AND ACCEPT THE TERMS OUTLINED.

THANK YOU FOR CHOOSING STEPASIDE CATTERY            

     

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For Cattery Bookings or Daily Home-visit Service contact Jo : INFO@STEPASIDECATTERY.IE OR CALL/TEXT 089 7027790

© 2020 Stepaside Cattery,

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